Privacy policy

What we collect when you plan or book a trip with us or visit this website, why we collect it and what you can ask us to do with it.

Last updated: 7 November 2026

Who we are

Khat Tourism LLC is a tour company in Dubai, United Arab Emirates. We run private desert safaris, yacht charters and tours in Dubai and Abu Dhabi. In this policy, "we" and "us" mean Khat Tourism LLC. You can reach us about privacy at info@khattourism.com.

How you contact and book with us

You can plan and book with us through the enquiry form on this website, on WhatsApp or by phone. This website has no account sign-up.

When you use the booking enquiry form, the details you enter — guest name, contact number, email, the tour, date, number of guests, pickup hotel or area, and any special requests — are sent to Khat Tourism by email and stored securely to handle the enquiry. We do not share or sell these details. You can ask us to delete them by emailing info@khattourism.com.

Our WhatsApp buttons open a WhatsApp group. Other members of that group may be able to see what you post there. If you'd rather share your booking details privately, ask us and we'll continue in a direct chat or by phone. WhatsApp handles your messages under its own privacy policy.

Information you share with us

To arrange your trip, we ask for, or you may send us:

• your name, phone or WhatsApp number, and email if you give it;
• the tour you want, your date and preferred time;
• the number of adults and children;
• your pickup hotel, apartment or area;
• anything else you choose to tell us that's relevant to the trip, such as a special occasion or a request.

Please don't send us more personal information than your booking needs.

Payments

We take payment in advance by card, bank transfer or PayPal. Your booking is confirmed once payment is received. These payments are processed by the bank, card payment provider or PayPal under their own terms and privacy policies. We keep the payment records we need to confirm your booking, to issue refunds under our cancellation policy, and for our accounts.

How we use your information

• to check availability, confirm and run your booking, including passing your pickup details to the driver and guide who run your trip;
• to contact you about your booking, including changes, weather and cancellations;
• to take payments and pay refunds;
• to keep the records we need for legal and accounting reasons.

We don't sell your personal information.

Analytics and advertising measurement

This website uses Google Tag Manager to load Google Analytics. This tells us how people find and use the site, for example which pages are visited, from what kind of device and roughly where in the world. Google Analytics is linked to our Google Ads account, so we can see which ads lead to enquiries.

We also record when someone taps a WhatsApp or phone button, opens the booking box or picks a tour option. These records can include the tour, the date, the number of adults and children, and the price shown. They don't include your name, your phone number, your pickup hotel or the text of your WhatsApp message.

Google Analytics uses cookies and similar technology, and Google processes this data under its own privacy policy. You can block or delete cookies in your browser settings, or use Google's Google Analytics opt-out add-on.

Prices in your currency

Our prices are in UAE dirhams (AED). To show an approximate price in your own currency, a small script on our pages works out which country you're browsing from. It asks ipapi.co and, if that service doesn't answer, ipwho.is and then api.country.is. Like any web request, this sends those services your IP address. Only the country code is kept.

The script gets exchange rates from open.er-api.com, or from a currency rates file served by cdn.jsdelivr.net if that fails. The rates request doesn't include anything about you except what any web request carries, such as your IP address.

If you pick a currency yourself, the country lookup is skipped. If the lookups fail, the script guesses from your browser's time zone and language settings without contacting anyone. You always pay the AED price.

What we store in your browser

The currency script saves three small items in your browser's local storage:

• khat-cur: the currency you picked, so we remember it next time;
• khat-geo-v1: the country code from the lookup above, refreshed after a day;
• khat-fx-v1: the exchange rates, refreshed after a day.

These items stay on your device and aren't sent to us. You can remove them at any time by clearing this site's data in your browser.

Clearing up our old website

An earlier version of khattourism.com installed a "service worker" in some visitors' browsers, which could keep showing an old copy of the site. This site includes a small file that, if your browser still has that old service worker, deletes its saved copy of the site and then removes itself. It doesn't collect or store anything.

Website hosting

Like most websites, our hosting provider may keep standard server logs, such as IP addresses, the pages requested, the time and browser details, to deliver and protect the site.

Other websites

We link to Tripadvisor, Google, Airbnb, WhatsApp and map services. When you follow those links, those companies' own privacy policies apply.

How long we keep your information

We keep booking and payment information only as long as we need it for your booking and to meet our legal and accounting obligations. After that, we delete it or keep it in a form that no longer identifies you.

Your rights

You can ask us for a copy of the personal information we hold about you. You can also ask us to correct it if it's wrong, or to delete it when we no longer need it for your booking or to meet our legal obligations. Email info@khattourism.com and we'll reply as soon as we can. We may need to confirm who you are before acting on a request.

We aim to handle personal information in line with the applicable laws of the United Arab Emirates, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

Changes to this policy

If the way we handle information changes, we'll update this page and the date at the top.