Cancellation and refund policy
Plans change. Here is how cancelling works, and what happens if the weather stops your trip.
Private tours, desert camps and yacht charters
Cancel at least 48 hours before pickup or departure for a full refund.
Desert safaris and city tours
| When you cancel | Refund |
|---|---|
| More than 24 hours before pickup | Full refund |
| 12 to 24 hours before pickup | 50% refund |
| Less than 12 hours before pickup, or a no-show | No refund |
Bad weather
If a severe sandstorm, heavy rain or a government weather warning stops your trip, you choose: move it to another date for free, or get a full refund.
How refunds are paid
Approved refunds go back the way you paid (card, bank transfer or cash) within 3 to 5 working days.
Need to change or cancel a booking?
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